NICE Recognized as a Leader in The Forrester Wave™: CCaaS Platforms, Q2 2025

NICE has been named a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025 report. The company’s CXone Mpower platform received the highest score in the Strategy category and top recognition across 17 evaluation criteria, including innovation, agent assist tools, CRM integration, and scalability. Forrester highlighted NICE’s broad capabilities, strong market presence, and commitment to AI-driven customer experience transformation.

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